Refund policy

Last updated: [1.20.24]

MelanatedCo Return Policy

At MelanatedCo, we are committed to providing you with high-quality and stylish clothing that you'll love. We understand that sometimes an item may not fit as expected, and we want to ensure your satisfaction. Please take a moment to review our return policy:

  1. Exchange Policy: We gladly accept exchanges within 7 days of the delivery date. Exchanges are only applicable for a different size of the same product. Please note that exchanges are subject to product availability.

  2. Eligibility for Exchanges:

    • Items must be in their original condition: unworn, unwashed, and with all tags attached.
    • Products must be free from any stains, odors, or damage caused by the customer.
    • The original packaging must be intact.

  3. How to Process an Exchange: To initiate an exchange, please follow these steps:

    • Contact our customer support team at melanatedcoshop@gmail.com within 7 days of receiving your order.
    • Provide your order number, the name of the item you wish to exchange, and the size you would like to receive in return.
    • Our customer support team will guide you through the exchange process, including shipping instructions.

  4. Shipping Costs:

    • Customers are responsible for all shipping costs associated with the exchange, including the return shipping of the original item and the shipping of the new item.
    • We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe arrival of your exchange.

  5. Processing Time:

    • Once we receive the returned item and verify its eligibility, we will process the exchange within 14 days.
    • The processing time may vary depending on your location.

  6. Refunds:

    • We do not offer refunds for returned items.
    • Refunds will only be issued in cases where the product received is defective or damaged upon arrival.

  7. Defective or Damaged Items:

    • If you receive a defective or damaged item, please contact our customer support team within 7 days of receiving your order with photos of the product and packaging.
    • We will assess the issue and provide further instructions on how to proceed.

  8. Contact Information: For any questions or concerns regarding our return policy, please contact us at melanatedcoshop@gmail.com.

Thank you for choosing MelanatedCo. We appreciate your understanding and cooperation in adhering to our return policy. Your satisfaction is our top priority, and we look forward to providing you with an exceptional shopping experience.